A HOLIDAY MESSAGE
Where has 2023 gone already? It’s been quite a year.
As we look back on the past year, we remain energised by the boundless levels of enthusiasm the community continues to bring to transforming the legal and insurance sectors using technology.
Great shifts forward continue to happen and we’re still digesting the progress and improvements we’ve brought to ShareDo this year.
We’ve had hundreds of conversations and interactions with clients, leaders, lawyers, and specialists in the UK and around the World. Without these, we really wouldn’t be where we are today, and I want to thank everyone that has provided feedback and inspiration to help drive the ShareDo platform forward to where it is right now.
There have been a lot of highlights for our team, platform and clients this year. Far too many to recount here. I know you’ll have a lot going on as you prepare for the upcoming break, so promise to keep things brief.
Sharedo's professional services division has seen remarkable expansion, with just over 30% growth in its dedicated team, amplifying our service capabilities.
The launch of Sharedo Education marks a pivotal step, offering comprehensive training courses, with plans underway for the first Sharedo certifications next year. This strategic advancement reinforces our commitment to enabling clients to harness Sharedo's full potential, empowering them to thrive and succeed.
JENNIE STRICKLAND, CHIEF CUSTOMER OFFICER, SHAREDO
Onwards and upwards
2023 has continued the same trajectory as last year, resulting in a great year of 50% YoY growth as we see law and insurance firms transitioning to digital-first strategies at an accelerated pace.
The year in numbers
We’ve delivered 17 large new projects, welcomed 8 new clients and have been selected by a further 2 that will close in the New Year. This is a testament to both our platform and the growing trend of digital transformation in the sector.
Supporting you and your customers
The platform’s user base has surged with 5,000 new legal and insurance professionals now enjoying greater efficiencies and enhanced customer service for their service users. ShareDo’s ability to unlock time that was previously spent on repetitive tasks has been continually evident in the feedback we receive. If you're not currently part of the ShareDo club, our YouTube deep-dive video series may help you see what you've been missing out on.
The focus of the Customer Success Department in 2023 has been the empowerment of our customers. We have spent a lot of time this year expanding the Help website, Knowledge Base and training efforts, which means the resources are there for more self maintained applications than ever before.
We saw a massive 120% increase in our customer engagement statistics year-on-year and next year, and we aim to double that again with even more communications, open training, and forums. The hub of our activity in 2024 is going to be around listening to our customers with more onsite visits, consultation sessions, and interactive forums.
TERESA DAWSON, HEAD OF CUSTOMER SUCCESS, SHAREDO
Building a better case Down Under
We launched our base of operations in Australia back in the Summer and inked agreements with brilliant new partners Mosmar and Morae. Collectively, we’re making great strides in bringing our combined services to the region, helping new clients innovate and grow. The Morae/ShareDo roadshow of Adelaide, Melbourne, Brisbane, Sydney, and Auckland proved a real highlight, and we look to continue events like these in 2024.
Bells and whistles
2023 has seen a regular stream of updated features and benefits added to the ShareDo platform, including new Outlook, Word and Teams (in Alpha) integrations. You can learn more about the platform’s features and roadmap updates within our online Knowledge Base.
Joining the club
If you follow us on LinkedIn, you may already be aware that ShareDo is now being adopted by insurance firms like challenger-brand Zego. We’ve always been quietly confident in the potential of the wider benefits of the platform, and our new Insurance Solution Accelerator is helping pave the way for the sector to stay ahead of the competition with ShareDo.
Through 2023, the product team concentrated on stability, performance, and quality of life improvements in our release cycles. Behind the scenes we've been working on what's coming next.
In 2024 we're excited to be delivering major new features that will make building, configuring and using ShareDo easier and faster, and with a further shift remaining to move from low-code to no-code.
There's lots to look forward to, with features like Entity Designer - a new visual form builder - the introduction of AI and machine learning, new reporting capabilities, and a new consolidated visual rules engine all planned for 2024, as part of Version 8.
TONY JOHNSON, CHIEF TECHNOLOGY OFFICER, SHAREDO
We’ll keep the rest of our powder dry on what’s coming up with ShareDo until next year, so will sign off with a heartfelt thank you for reading and the warmest of wishes for an amazing end to the year for you and yours.
Here’s to sharing and doing more together in 2024.
and everyone at ShareDo